Question 1

What precious metals and materials are used in Elvenya fine jewelry?

Accepted Answer

Every piece at Elvenya is handcrafted exclusively in certified precious metals: 925 sterling silver, 14K solid gold, and 18K solid gold. Our gold jewelry is offered in classic yellow gold, luminous white gold, and romantic rose gold. Our 925 sterling silver designs feature anti-tarnish rhodium or 18K gold vermeil plating to ensure enduring brilliance and hypoallergenic comfort for daily wear.

Question 2

Are the diamonds in Elvenya fine jewelry certified and conflict-free?

Accepted Answer

Yes. All diamonds featured in Elvenya jewelry—from center solitaire diamonds in our engagement rings to the pavé stones in our tennis bracelets and earrings—are 100% authentic, conflict-free, and graded according to the 4Cs (Cut, Color, Clarity, and Carat weight). High-value solitaire pieces are accompanied by verifiable grading certificates from premier gemological laboratories such as IGI or GIA.

Question 3

How do I choose between 925 sterling silver and 14K/18K solid gold?

Accepted Answer

925 sterling silver offers accessible fine luxury, modern elegance, and lightweight comfort, making it ideal for daily accessorizing and versatile gifting. 14K and 18K solid gold provide heirloom durability, rich luster, and higher intrinsic value, making them the preferred choice for engagement rings, wedding bands, and milestone anniversary jewelry.

Question 4

Does Elvenya jewelry carry official hallmarking and purity stamps?

Accepted Answer

Yes. All gold jewelry manufactured by our Surat atelier carries official Bureau of Indian Standards (BIS) Hallmarking, certifying 58.5% gold purity for 14K and 75.0% purity for 18K. All sterling silver jewelry is stamped with the internationally recognized 925 fineness mark.

Question 5

What are your delivery timelines, shipping insurance, and return policies?

Accepted Answer

We provide complimentary, fully insured express shipping across India and worldwide. Every package is sealed in tamper-evident luxury presentation packaging. We offer a 15-day return and exchange policy on all standard catalog designs (please note: custom-made, bespoke CAD creations and personalized engraved pieces are crafted exclusively to your specifications and are not eligible for returns). All orders include our lifetime atelier warranty and cleaning service.

Question 6

Can I customize diamond shapes, metal colors, or ring sizes?

Accepted Answer

Yes. You can explore our interactive 3D Custom Ring Builder to design an engagement ring from scratch, or choose your preferred metal color (yellow gold, white gold, rose gold, or 925 silver) on any product detail page. For bespoke ring sizes or custom engraving, our concierge team is available via WhatsApp or email.