Shipping & Delivery Policy
Shipping Cost100% FreeOn all orders
Transit CoverFully InsuredDoorstep protection
Domestic Transit2 - 5 DaysExpress across India
Global Shipping50+ CountriesFedEx / DHL Express
At Elvenya, we deliver precious fine jewelry with utmost security, discretion, and efficiency. Every creation is dispatched in tamper-evident, discreet packaging and is 100% fully insured during transit until it is safely received by you.
1. Domestic Shipping Across India
- 100% Free Priority Shipping: We provide complimentary priority insured shipping on every order across all serviceable pin codes in India.
- Ready-to-Ship Fulfillment: In-stock catalog pieces are carefully inspected and dispatched within 24 to 48 hours, typically arriving within 2 to 5 business days.
- Bespoke & Custom Creations: Made-to-order gold creations and custom rings designed in our 3D Ring Builder require 10 to 14 business days for precision benchcrafting, diamond micro-setting, and official BIS hallmarking before express dispatch.
- Real-Time Courier Tracking: As soon as your order leaves our Surat atelier, you will receive real-time SMS, WhatsApp, and email tracking links with live delivery updates.
2. Express International Worldwide Shipping
- Global Delivery Network: We proudly deliver to international clients across the United States, United Kingdom, United Arab Emirates, Canada, Australia, Singapore, and the European Union via tier-1 global couriers (FedEx International Priority & DHL Express).
- International Timelines: International orders typically arrive within 5 to 10 business days following dispatch, subject to destination country customs clearance.
- Transparent Currency & Duties: Real-time international currency conversion is provided at checkout. Customs clearance documentation and export certificates are fully prepared by our Surat export desk.
3. Tamper-Evident Packaging & Delivery Security
- Discreet Outer Box: To ensure maximum courier security during transit, our outer shipping boxes contain zero external luxury jewelry branding or price indications.
- Adult Signature Required: For your protection, all high-value fine diamond shipments strictly require an adult signature upon delivery. Couriers will never leave parcels unattended on doorsteps.
- No P.O. Box Delivery: Because an adult physical signature and ID verification are mandatory for insurance coverage, we cannot ship to P.O. Boxes or freight forwarders.
- Complimentary Unboxing Assurance: Every piece arrives encased in an LED-illuminated bespoke jewelry presentation box with laboratory certificates and authenticity documentation.
Frequently Asked Delivery Questions
Is shipping free on all Elvenya jewelry orders?+
Yes. Elvenya provides 100% complimentary, fully insured express shipping on every single order across India and international destinations.
What if my ring doesn't fit when it arrives?+
All rings are protected by our 15-Day Free Return Policy and include complimentary ring resizing within 60 days of purchase. Visit our Ring Size Guide for sizing support.
How can I track my parcel?+
Once dispatched, you will receive automated tracking links via SMS, WhatsApp, and email. You can also view live status in your account under Order History.
Have delivery questions or need priority dispatch?
Our Surat atelier concierge is available to assist with urgent milestones and gift deliveries.