Privacy & Data Protection Policy
Payment Security256-Bit SSLPCI-DSS Level 1
Data SharingZero ResaleNever sold or rented
Data RightsFull ControlAccess or erase anytime
GovernanceAtelier Deskprivacy@elvenya.com
Elvenya ("we," "us," "our") is dedicated to protecting your privacy and treating your personal data with utmost discretion. This Privacy Policy details how we handle information gathered across our website, mobile interface, 3D Ring Builder, and atelier consultations.
1. Information We Collect & Why
- Identity & Contact Details: Full name, insured delivery address, billing contact, phone number, and email address for order fulfillment and courier tracking.
- Bespoke Customization Preferences: Finger sizes, diamond cut choices, precious metal alloys, and inside-band engraving messages entered in our 3D Ring Builder.
- Zero Raw Card Storage: Financial transactions are processed directly through certified payment gateways. We never store raw debit/credit card numbers or CVV codes on our servers.
2. How We Safeguard Your Data
We employ bank-grade 256-bit SSL encryption across all web traffic. Strict physical, digital, and administrative safeguards prevent unauthorized access. We will never sell, lease, or monetize your private client records.
3. Your Privacy Rights & Erasure
You maintain full rights to review, rectify, or request complete deletion of your customer profile, order history records, and communication preferences by emailing our privacy team.
Frequently Asked Privacy Questions
Are my payments secure?+
Yes. All transactions are protected by 256-bit TLS encryption and processed via PCI-DSS compliant financial partners. We never store payment credentials.
How can I delete my account?+
Send an email to privacy@elvenya.com with the subject line "Account Deletion Request". Your request will be fulfilled within 48 hours.
Questions regarding data protection?
Contact our data protection team at privacy@elvenya.com.